Hey there! At Stridegoy, we’re not just another faceless online store—we’re a small team that genuinely cares about every single customer. You know how some companies make you feel like just another order number? Yeah, we hate that too. That’s why we’ve made it our mission to keep things personal.
Fun fact: Our founder, Alex, still replies to most customer emails personally. There’s this one time he stayed up till 2 AM helping a customer troubleshoot a sizing issue before their big event. Crazy? Maybe. But that’s how much we care.
Got questions? Feedback? Or maybe just want to chat about that awesome product you just received? (We love hearing those stories!) Here’s how you can reach us:
Here’s the thing—we’re constantly improving our products based on what you tell us. That limited-edition backpack color? Suggested by a customer named Sarah from Ohio. The extended sizing options? Came from dozens of requests just like yours.
So whether you’re thrilled with your purchase (fingers crossed!) or something didn’t quite meet your expectations, we want to know. Seriously, even if it’s just to say "Hey, your packaging made me smile today"—those notes get printed out and stuck on our office fridge.
Pro tip: Need super fast help? Include your order number if you have one, but don’t stress if you don’t—we’ll figure it out together. And if you’re emailing outside business hours, try adding "URGENT" in the subject line. We’ve been known to check those from our phones while walking our dogs.
P.S. We read every single message, even if we can’t always reply immediately to the "just wanted to say thanks" notes (though we try!). Your support means the world to our small team.
