At Elite Shoe Haven, we prioritize seamless delivery to ensure your carefully selected footwear arrives in perfect condition. Our team processes orders with meticulous attention, from warehouse preparation to final dispatch. Whether you're updating your casual collection or adding sophisticated styles to your wardrobe, our logistics network is optimized for secure and timely delivery. All shipments are handled with protective packaging to safeguard your purchase during transit.

Orders are typically processed within 1-3 business days (excluding weekends and holidays). Delivery durations vary based on your location and selected shipping method. For domestic destinations, expect transit within 5-10 business days after processing. International deliveries may require 10-20 business days due to customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent pricing with two straightforward options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+ (up to $9,999)

Currently serving customers across North America, the European Union, and select Asian countries. We temporarily cannot ship to remote islands, conflict zones, or regions with trade restrictions. During checkout, our system will automatically verify your address eligibility. For specific country inquiries, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing:

- A unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery window

Track your package in real-time through our website's "Order Status" portal or the carrier's mobile app. Notifications are sent at key transit milestones.

While rare, delays can occur due to weather events or customs inspections. If your tracking shows no movement for 7+ business days or the delivery date passes without receipt, contact [email protected] immediately. Include your order number and any relevant correspondence. We'll initiate carrier investigations and provide replacement options if needed, adhering to our 100% satisfaction guarantee.

International customers may incur additional fees imposed by their local customs authority. These charges are the recipient's responsibility and are not included in our pricing. Amounts vary by country and product value—we recommend consulting your national postal service for current rates. To facilitate smooth clearance, all international shipments include proper commercial invoices and harmonized system (HS) codes.